Welcome to the Amscan Sales Store FAQ page! We’ve compiled answers to the most common questions about our festive products, delivery, and more. If you can’t find what you’re looking for, our friendly team is always here to help at [email protected].

Products & Orders

What types of products do you offer?
We specialise in festive and home decor items, including Christmas decorations, bed covers, cushions, curtains, candles, apparel, accessories, and more! Our range is designed to bring joy and festive charm to your home all year round.
Are your products suitable for Christmas only?
While we excel in Christmas decor, our product range extends to everyday home items like bed & bath products, apparel, art, and digital cameras. We believe in celebrating every day with a touch of festive spirit!
How can I track my order?
Once your order is dispatched, we’ll send you a confirmation email with tracking details. You can use this to follow your parcel’s journey from our Australian warehouse to your home!

Shipping & Delivery

What shipping options do you offer?
We offer two convenient options:
– Standard Shipping (A$12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch.
– Free Shipping: For orders over A$50, delivered via EMS within 15-25 days after dispatch.
Do you ship worldwide?
Yes! We deliver to most countries globally, excluding some parts of Asia and remote areas due to logistical constraints. If you’re unsure, contact us at [email protected].
How long does delivery take?
Orders are processed within 1-2 business days. Standard Shipping takes 10-15 days after dispatch, while Free Shipping takes 15-25 days. During peak seasons like Christmas, we recommend ordering early to avoid delays.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return.
How do I exchange an item?
Contact our team with your order details and the item you wish to exchange. We’ll guide you through the process and ensure you receive a replacement promptly.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely! We use encrypted payment processing to ensure your details are safe and secure.

Account & Technical Support

How do I create an account?
You can create an account during checkout or by visiting the sign-up page on our website. Having an account lets you track orders and save preferences.
What if I forget my password?
Click the “Forgot Password” link on the login page, and we’ll email you instructions to reset it.

Still have questions? Reach out to us at [email protected]—we’re here to spread joy and help make your experience merry and bright!

With warm wishes,
The Amscan Sales Store Team
Spreading joy from our home to yours, one delivery at a time.