Shipping Information
At Amscan Sales Store, we’re committed to bringing festive cheer and quality home decor to your doorstep as quickly and efficiently as possible.
Order Processing Time
We process all orders within 1-2 business days after payment confirmation. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
We offer two convenient shipping options to meet your needs:
- Standard Shipping (A$12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Free Shipping (Orders over A$50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
Please Note: We ship worldwide, excluding some parts of Asia and remote locations. Delivery times may vary during holiday seasons and due to factors beyond our control such as customs processing.
Returns & Exchanges Policy
Your satisfaction is our priority. While we take great care in selecting and packaging our products, we understand that sometimes an item may not meet your expectations.
Return Timeframe
We accept returns and exchanges for most items within 15 days of delivery receipt.
Important Exception: Due to their seasonal nature, Christmas-specific items (including Christmas Decor and Christmas Sacks) must be returned within 7 days of receipt.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on the following products unless they arrive damaged or defective:
- Bed & Bath items
- Bed Covers
- Candles
- Chair Covers
Return Conditions
To be eligible for return or exchange, items must be:
- In original condition
- Unused and unworn (where applicable)
- In original packaging with all tags attached
- Accompanied by proof of purchase (order number)
Return Process
Follow these simple steps to return an item:
- Contact Us: Email our customer care team at [email protected] within the return timeframe using the provided template below.
- Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
- Package and Ship: Securely package the item with all original packaging and documentation. Clearly write the RMA number on the outside of the package.
- Ship Your Return: Send the package to: Amscan Sales Store Returns
96 Border Drive
BURRANDANA, AU 2650
Please Note: Return shipping costs are the customer’s responsibility, unless the item arrived damaged or defective.
Refund Information
Once we receive and inspect your returned item:
- Refunds are processed within 5-7 business days
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping costs are non-refundable
- You will receive email confirmation once your refund has been processed
For exchanges, we will ship the replacement item once we receive your return. Standard shipping charges apply for the new item.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and cover all associated shipping costs.
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Dear Amscan Sales Store Team,
I would like to request a return/exchange for my recent purchase.
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return: [Please specify reason]
I have reviewed the returns policy on your website and confirm that the item meets the return conditions.
Please advise on the next steps and provide the return authorization number.
Thank you,
[Your Full Name]
[Your Email Address]
Need Further Assistance?
For any questions about our shipping or returns policy, please don’t hesitate to contact our friendly customer care team at [email protected].
With warm wishes,
The Amscan Sales Store Team
Spreading joy from our home to yours, one delivery at a time.